Knight Frog Hoodie

Delivery Time=Processing Time (about 3-5 business days) + Shipping Time (about 7 - 12 business days)

Free shipping on orders over $50
（$6.99 shipping on orders under $50.）

30 day money back guarantee

When will my order ship?

We usually process and ship orders within 1-3 business days. During peak season or over holidays, processing times may be longer.

What countries do you ship to?

Absolutely, we can ship all over the world.
The United States, Canada is our main customer, besides of these country, we have the customers from the United Kingdom,Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden, etc.

Shipping Rates & Delivery Estimates

Economic Free Shipping Transit Time : 10 - 20 business days 

Standard Shipping Transit Time : 7 - 14 business days - Standard Shipping charges are $6.99 

Charges will be displayed at checkout.
UK 7-14 Business Days
EU 12-18 Business Days
US 7-14 Business Days
South America 10-15 Business Days estimate
Asia 10-15 Business Days estimate
Australia & New Zealand 10-15 Business Days estimate

We also provide Priority Insured Shipping method, Include Tracking number and Insurance for if your product is lost / damaged. The shipping charges are $8.99. the shipping times around 7-10 Business Days.

Delivery delays can occasionally occur.
*We do not guarantee shipping times. Please consult the corresponding logistics company for the specific time limit.

What do I do if my order says it’s arrived but I don’t have it?

Check if your shipping address on your order is correct. Then, check with your neighbors to see if they received it by mistake. If it’s not with your neighbors, wait a day or two to see if it was marked as delivered early. If it’s still not there, email us at support@knightgift.com. While we are not held liable for lost or stolen packages after they have left our fulfillment center, we will do our best to help track down the package.

Can I make changes to my order after its been placed?

Sorry! You will not be able to make changes to your order after it’s been placed. Please reach out if you have any issues. 

Custom / Duty fees / Remittance fee

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages. *We highly encourage customers to register an account with us to keep track of their order.
We accept payments in U.S. dollars. If you are making payments in other currencies, the bank may charge a remittance conversion fee. Please consult your bank.

Cancelling an order

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. Please do drop us an email at support@knightgift.com as soon as possible if you’d like to cancel an order that you have just made.

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:
Certain items may be on back order
Weight restrictions for regular shipping imposed by the post office

Damages

If you receive damaged merchandise, please take a picture and email us the picture at support@knightgift.com right away. We will only replace damaged goods within 24 hours of a ‘Delivered’ status. learn more Return & Refund Policy.

COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and well being of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact on our delivery services at this stage, however, we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.

*DUE TO COVID SHIPPING TIMES WILL BE DELAYED*

Q: How long will I receive my order?
A: Usually it will take 3-5 days to process after you placed your order. And it will take 8-15 business days to deliver. 

Q: Will I get an email confirmation with my order details?
A: Yes! We will send you an email including your order serial number as soon as your order is placed.

Q: Can I cancel my order?
A: If you request an order cancellation before we ship out the product, we will FULLY refund your payment. However, if you request an order cancellation after we ship out the product, we WILL NOT approve your request unless the product contains defects or damages. We will also need digital proofs (pictures or short videos) to initiate your return & exchange process. 

Q: How do I start a return or exchange process?

Step 1: E-mail us support@knightgift.com with your order number and name with the subject name - [Refund Request]. Please attach appropriate Digital proofs (pictures or short videos) and wait for our approval. We will ONLY accept your request regarding quality related issues.  

Step 2: We will send you an E-mail confirmation once your request is approved. We will also specify the returning address and contacts in this email for you to return your product. Please note that you will need to cover the shipping fee when you send out the item. 

Step 3: Ship your item back to us. Remember to send us an e-mail including your Original Order Number for reference purpose. 

Step 4: After we approve your request, we will send you an Confirmation E-mail and initiate your FULL refund. Normally it will take 5-7 business days to arrive at your bank account. Additionally, we will offer you a 15% off discount code as a sincere apology. 

Q: What payment methods are accepted?
A: We accept all major credit cards from any country including:
Visa, Mastercard, American Express, Dankort, Discover, Cirrus and more.

Q: Are there any additional fees I have to pay?
A: No handling/processing fees are ever charged.

Q: My order won't go through, help!
A: Please contact us support@knightgift.com immediately for the fastest support. Make sure that the billing address you entered matches that of your credit card.

Q: Oops - I put the wrong shipping address!
A: If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.